Shop Regulations

Last updated: June 29, 2026

§ 1. Preliminary provisions

The Oxx Design online store, available at https://oxxdesign.eu, is operated by:

Oxx Design Spółka z ograniczoną odpowiedzialnością (Limited Liability Company) ul. Radosna 26/8, 53-336 Wrocław KRS: 0001130540 NIP: 8993005164 REGON: 529829737 District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Department of the National Court Register

These Regulations are addressed to Consumers and Entrepreneurs using the Store and define the rules and procedure for concluding Distance Sales Agreements through the Store.

§ 2. Definitions

Consumer – a natural person concluding an agreement with the Seller within the scope of the Store, the subject of which is not directly related to their business or professional activity.

Seller – Oxx Design Sp. z o.o., ul. Radosna 26/8, 53-336 Wrocław, KRS: 0001130540, NIP: 8993005164, REGON: 529829737.

Customer – any entity making purchases through the Store.

Entrepreneur – a natural person, legal person, and organizational unit without legal personality, to whom a separate statute grants legal capacity, performing economic activity on their own behalf, who uses the Store.

Entrepreneur with consumer rights – a natural person concluding an agreement directly related to their business activity, when the content of this agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity.

Store – an online store operated by the Seller at https://oxxdesign.eu.

Distance Agreement – an agreement concluded with the Customer as part of an organized system for concluding distance agreements (within the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the time of concluding the agreement.

Regulations – these Store regulations.

Order – a declaration of will made by the Customer using the Order Form, directly aimed at concluding a Sales Agreement for a Product or Products with the Seller.

Account – the Customer's account in the Store, where data provided by the Customer and information about orders placed by them in the Store are collected.

Registration Form – a form available in the Store, enabling the creation of an Account.

Order Form – an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the delivery and payment method.

Cart – an element of the Store's software where the Products selected by the Customer for purchase are visible, and where it is also possible to establish and modify Order data, in particular the quantity of Products.

Product – a movable item or service available in the Store that is the subject of a Sales Agreement between the Customer and the Seller.

Personalized Product – a non-prefabricated Product manufactured according to the Customer's specifications or intended to meet their individualized needs, including Products made based on dimensions, parameters, designs, or other guidelines provided by the Customer.

Sales Agreement – a product sales agreement concluded or to be concluded between the Customer and the Seller via the online Store. The Sales Agreement also refers to – depending on the characteristics of the Product – a service agreement and a contract for specific work.

§ 3. Contact with the Store

Seller's registered office address: ul. Radosna 26/8, 53-336 Wrocław Address for deliveries and returns: Oxx Design Showroom z wyposażeniem wnętrz, ul. Piłsudskiego 80/1a, 50-020 Wrocław Email address: kontakt@oxxdesign.eu Phone numbers: +48 666 317 438, +48 606 904 909 Bank account number: 50 1140 2004 0000 3002 8526 9673 (mBank)

The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.

The Customer may contact the Seller by phone from Monday to Friday during the hours: 11:00–17:00.

§ 4. Technical requirements

To use the Store, including browsing the Store's assortment and placing Orders for Products, the following are necessary: – an end device with internet access and a web browser (computer, tablet, mobile phone), – an active email account, – enabled cookie support.

§ 5. General information

To the fullest extent permitted by law, the Seller is not responsible for disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties, or the incompatibility of the online Store with the Customer's technical infrastructure.

Browsing the Store's assortment does not require creating an Account. Placing Orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations, or by providing the necessary personal and address data enabling the fulfillment of the Order without creating an Account.

Prices given in the Store are in Polish Zloty (PLN) and are gross prices (including VAT).

The final (total) amount to be paid by the Customer consists of the price for the Product and the delivery cost (including transportation fees, delivery, and postal services), which the Customer is informed about on the Store's pages during the ordering process, including at the moment of expressing the will to be bound by the Sales Agreement.

In the case of an Agreement covering a subscription or the provision of services for an indefinite period, the final (total) price is the total price covering all payments for the billing period.

If the nature of the subject of the Agreement does not allow, reasonably assessed, for the prior calculation of the final (total) price, information on how the price will be calculated, as well as on transport, delivery, postal services fees, and other costs, will be provided in the Store in the Product description.

§ 6. Creating an Account in the Store

To create an Account in the Store, please fill out the Registration Form. The following data must be provided: – first name and last name, – delivery address, – email address, – phone number.

Creating an Account in the Store is free of charge.

Logging in to the Account takes place by entering the login and password set in the Registration Form.

The Customer has the right to delete the Account at any time, without giving any reason and without incurring any fees, by sending a relevant request to the Seller, in particular via email or in writing to the addresses provided in § 3.

§ 7. Rules for placing an Order

To place an Order, you must:

  1. Log in to the Store (optional).
  2. Select the Product to be ordered, then click the "Add to cart" or "Proceed to checkout" (or equivalent) button.
  3. Log in or use the option to place an Order without registration.
  4. If the option to place an Order without registration has been selected – fill out the Order Form by entering the recipient's details and the address to which the Product is to be delivered, select the type of shipment (method of Product delivery), enter invoice data if different from the Order recipient's data.
  5. Click the "Order and pay" button and confirm the order by clicking the link sent in the email message.
  6. Select one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 9 sec. 3 of the Regulations.

§ 8. Offered delivery and payment methods

The Customer may use the following delivery or collection methods for the ordered Product: – courier shipment, – cash on delivery courier shipment, – personal collection at Oxx Design Showroom z wyposażeniem wnętrz, ul. Piłsudskiego 80/1a, 50-020 Wrocław.

The Customer may use the following payment methods: – cash on delivery, – bank transfer to the Seller's account, – electronic payments – Przelewy24, – payment by credit card.

Payments are handled by: Przelewy24 – PayPro S.A., ul. Kanclerska 15, 60-327 Poznań, NIP: 779-236-98-87.

Detailed information on delivery methods and acceptable payment methods can be found on the Store's pages.

§ 9. Performance of the Sales Agreement

The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the online Store in accordance with § 7 of the Regulations.

After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing takes place by the Seller sending the Customer an appropriate email message to the email address provided by the Customer during the ordering process, which contains at least the Seller's statements regarding the receipt of the Order and its acceptance for processing, and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email message by the Customer, the Sales Agreement between the Customer and the Seller is concluded.

If the Customer chooses: – bank transfer, electronic payments – Przelewy24, or credit card payment – the Customer is obliged to make payment within 2 calendar days from the date of concluding the Sales Agreement; otherwise, the order will be cancelled; – cash on delivery upon receipt of the shipment – the Customer is obliged to make payment upon receipt of the shipment.

If the Customer chose a delivery method other than personal collection, the Product will be sent by the Seller within the period indicated in its description, in the manner chosen by the Customer when placing the Order.

In the case of ordering Products with different delivery times, the delivery time is the longest specified time. The Customer has the option to request delivery of Products in parts or delivery of all Products after the entire order has been completed. If partial delivery of Products is chosen, the Customer bears the costs of partial shipments, unless they are entitled to free shipping due to exceeding a certain order value.

The start of the delivery period for the Product to the Customer is calculated as follows: – in the case of choosing payment by bank transfer, electronic payments, or credit card – from the date the Seller's bank account is credited; – in the case of choosing cash on delivery – from the date of concluding the Sales Agreement.

If the Customer chooses personal collection of the Product, the Product will be ready for collection within the period indicated in the Product description. The Customer will be informed by the Seller about the readiness of the Product for collection by sending an appropriate email message.

Product delivery takes place in Poland.

Product delivery to the Customer is paid, unless the Sales Agreement states otherwise. The costs of Product delivery (including transport fees, delivery, and postal services) are indicated to the Customer on the online Store's pages in the "Delivery costs" tab and during the ordering process.

§ 10. Right of withdrawal from the agreement

The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.

The period specified in paragraph 1 begins from the delivery of the Product to the Consumer or to a person indicated by them other than the carrier.

In the case of an Agreement that includes many Products delivered separately, in batches or in parts, the period indicated in paragraph 1 runs from the delivery of the last item, batch or part.

In the case of an Agreement involving the regular delivery of Products for a specified period (subscription), the period indicated in paragraph 1 runs from taking possession of the first item.

The Consumer may withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the statement before the expiry of this deadline.

The statement can be sent via traditional mail or electronically by sending the statement to the Seller's email address or by submitting the statement on the Seller's website – the Seller's contact details are specified in § 3. The statement can also be submitted on a form, the template of which is Annex No. 1 to these Regulations and an annex to the Act of May 30, 2014, on consumer rights, however, this is not mandatory.

If the Consumer sends the statement electronically, the Seller will immediately send the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement to the provided email address.

Effects of withdrawal from the Agreement:

  1. In the event of withdrawal from a distance agreement, the Agreement is considered not concluded.
  2. The Seller shall immediately, no later than 14 days from the day of receiving the statement of withdrawal, reimburse the Consumer for all payments made, including the costs of delivering the item, with the exception of additional costs resulting from the Consumer's choice of a delivery method other than the cheapest ordinary delivery method offered.
  3. The Seller will refund the payment using the same payment methods that the Consumer used in the original transaction, unless the Consumer has expressly agreed to a different solution.
  4. The Seller may withhold reimbursement of payments until receipt of the Product back or until the Consumer provides proof of its return.
  5. The Consumer should send the Product back to the Seller's address provided in § 3 immediately, no later than 14 days from the day of informing about the withdrawal from the Agreement.
  6. The Consumer bears the direct costs of returning the Product.
  7. The Consumer is only liable for any diminished value of the Product resulting from handling it in a way other than what is necessary to establish the nature, characteristics, and functioning of the Product.

§ 10a. Personalized Products – exclusion of the right of withdrawal

IMPORTANT – Applies to Products made to the Customer's individual order

In accordance with Article 38 point 3 of the Act of May 30, 2014, on consumer rights (Journal of Laws 2014, item 827 as amended): The right of withdrawal from a distance agreement does not apply to the Consumer in relation to an Agreement in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy their individualized needs.

Personalized Products include, in particular: – Products made according to dimensions, parameters, or designs provided by the Customer, – Products modified at the individual request of the Customer (e.g., non-standard color, material, finish, graphics), – Products designed to order based on Customer guidelines, – any other Products that, due to their nature, cannot be resold to another Customer.

By placing an order for a Personalized Product, the Customer declares that they are aware that this Product is made according to their individual guidelines and is not subject to return under the right of withdrawal from the agreement, as referred to in § 10 of the Regulations.

The Seller undertakes to explicitly inform the Customer about the personalized nature of the Product and the impossibility of returning it before placing the Order.

The right to withdraw from a distance agreement also does not apply to the Consumer in relation to an Agreement:

  1. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
  2. in which the subject of the service is an item that spoils quickly or has a short shelf life;
  3. for the provision of services, if the Seller has fully performed the service with the explicit consent of the Consumer, who was informed before the commencement of the service that after the performance of the service, they would lose the right of withdrawal from the Agreement;
  4. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the Agreement;
  5. in which the subject of the service are items that, after delivery, due to their nature, become inseparably connected with other items;
  6. in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and whose delivery can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control;
  7. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
  8. for the delivery of newspapers, periodicals, or magazines, with the exception of a subscription agreement;
  9. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the explicit consent of the Consumer before the deadline for withdrawal from the agreement and after being informed by the Seller about the loss of the right of withdrawal from the Agreement.

§ 11. Complaint (non-conformity of goods with the agreement) and warranty

  1. The Seller is obliged to deliver to the Customer a Product that conforms to the Sales Agreement. The Sales Agreement covers new Products.
  2. In the case of a Consumer and an Entrepreneur with consumer rights, the Seller is liable for the lack of conformity of the Product with the Agreement on the terms specified in Chapter 5a of the Act of May 30, 2014, on consumer rights. The Seller is liable for the lack of conformity of the Product with the Agreement existing at the time of delivery of the Product and revealed within two years from that time.
  3. If the Product does not conform with the Agreement, the Consumer may demand its repair or replacement. If repair or replacement is impossible or would incur excessive costs, or if the Seller does not bring the Product into conformity with the Agreement within a reasonable time or without undue inconvenience to the Consumer, the Consumer may submit a statement requesting a price reduction or withdrawal from the Agreement. In the event of a significant non-conformity of the Product with the Agreement, the Consumer may demand a price reduction or withdraw from the Agreement without prior request for repair or replacement. The Consumer may not withdraw from the Agreement if the lack of conformity of the Product with the Agreement is insignificant.
  4. The costs of repair or replacement, including in particular the costs of postal fees, transport, labour and materials, shall be borne by the Seller. The Consumer shall make the Product subject to repair or replacement available to the Seller, who shall collect it from the Consumer at its own expense.
  5. In the case of a Customer who is not a Consumer (business-to-business sale), the provisions on warranty contained in the Act of 23 April 1964 – Civil Code shall apply.
  6. A complaint (notification of non-conformity of the Product with the Agreement) should be submitted in writing or electronically to the Seller's addresses provided in § 3. It is recommended that the complaint includes, among other things, a concise description of the non-conformity, the circumstances (including the date) of its occurrence, the details of the Customer submitting the complaint, and the Customer's request.
  7. The Seller shall respond to the Consumer's complaint without undue delay, no later than within 14 days from the date of its receipt. If the Seller fails to respond to the complaint within this period, it shall be deemed that the Consumer's request has been accepted as justified.
  8. Products returned as part of the complaint procedure should be sent to the address: Oxx Design Showroom z wyposażeniem wnętrz, ul. Piłsudskiego 80/1a, 50-020 Wrocław.
  9. If a guarantee has been granted for the Product, information about it, as well as its content, will be included in the Product description in the Store. The guarantee does not exclude, limit or suspend the Consumer's rights resulting from the provisions on the lack of conformity of the Product with the Agreement.

§ 12. Out-of-court methods of complaint resolution and claims enforcement

Detailed information regarding the Consumer's possibility to use out-of-court methods of complaint resolution and claims enforcement, as well as the rules of access to these procedures, are available at the offices and on the websites of municipal (district) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the address: https://www.uokik.gov.pl/.

The Consumer has the following exemplary options:

  1. Referring to a permanent amicable consumer court, as referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection, with a request to resolve a dispute arising from the Agreement concluded with the Seller.
  2. Referring to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the aforementioned Act, with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
  3. Obtaining free assistance from a municipal (district) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Federation of Consumers, Association of Polish Consumers).

§ 13. Product return form

To make a return, please fill out the return form and send it along with the returned Product to the address: Oxx Design Showroom z wyposażeniem wnętrz, ul. Piłsudskiego 80/1a, 50-020 Wrocław.

PRODUCT RETURN FORM

Recipient (seller): Oxx Design Spółka z ograniczoną odpowiedzialnością ul. Radosna 26/8, 53-336 Wrocław Return shipping address: ul. Piłsudskiego 80/1a, 50-020 Wrocław kontakt@oxxdesign.eu

Order number: .......................................................................... Date of agreement: .......................................................................... Invoice/receipt number: .......................................................................... Consumer's first and last name: .......................................................................... Consumer's address: .......................................................................... Consumer's phone number and email address: ..........................................................................

Product name | Quantity | Gross price | Reason for return .......................... | .......... | ................. | .......................... .......................... | .......... | ................. | ..........................

Please refund the paid price to bank account number: .......................................................................... I declare that I am aware of the terms of withdrawal from the agreement specified in the Store Regulations. Date: .............................................. Signature: ..............................................

§ 14. Personal data in the online store

The administrator of Customers' personal data collected via the online Store is Oxx Design Sp. z o.o., ul. Radosna 26/8, 53-336 Wrocław.

Customers' personal data collected by the Administrator via the online Store are collected for the purpose of fulfilling the Sales Agreement, and if the Customer consents – also for marketing purposes.

Recipients of personal data of online Store Customers may be: – In the case of courier delivery – the selected carrier or intermediary carrying out shipments on behalf of the Administrator, including: DPD Polska Sp. z o.o., ul. Mineralna 15, 02-274 Warsaw. – In the case of electronic payments or credit card payments – the selected payment processing entity, including: Przelewy24 – PayPro S.A., ul. Kanclerska 15, 60-327 Poznań.

The Customer has the right to access their personal data, rectify, delete or restrict processing, the right to data portability, the right to object to processing, the right to withdraw consent at any time (without affecting the lawfulness of processing carried out before its withdrawal) and the right to lodge a complaint with the President of the Personal Data Protection Office.

Detailed information regarding the processing of personal data is contained in the Privacy Policy available in the Store.

Providing personal data is voluntary, although failure to provide the personal data specified in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude said agreement.

§ 15. Final provisions

  1. Agreements concluded through the online Store are concluded in Polish.
  2. The Seller reserves the right to make changes to the Regulations for important reasons, i.e., changes in legal provisions, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer of each change at least 7 days in advance.
  3. In matters not regulated by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Act of 23 April 1964 – Civil Code, the Act of 18 July 2002 on the provision of services by electronic means, the Act of 30 May 2014 on consumer rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
  4. The Consumer has the right to use out-of-court methods of complaint resolution and claims enforcement indicated in § 12 of these Regulations.